Support

Here's what you need to know about the key features of Letterpress:

Player Account via Keychain (iOS and MacOS)
iOS and MacOS players, beginning with the 4.8 version (March 2019) Letterpress began using Apple's Keychain technology to manage Player Accounts across multiple Apple devices. This simplifies play across multiple devices including new devices. Be sure Keychain is enables within iCloud Settings on your devices.

Player Account (All Devices)
Check here to learn how to transfer your player account to a new device, simultaneously play across multiple devices and find additional information on managing your Letterpress Player Account.

Android Display Issues (how to correct)
Follow these steps to address changes in the Android operating system:
     1. Open the Settings for your device, select "Display" and then select "Full screen apps".
     2. Scroll down through the apps until you find our Letterpress app.
     3. Tap the switch to enable full screen mode.

Mac Turn Issues (how to correct)
If you are not receiving opponent turns check these settings on your Mac:
     1. Open the System Preferences app, tap on Notifications and scroll down the list of apps and tap on Letterpress. Make sure the "Allow Notifications from Letterpress" switch is enabled. We recommend your enable all of the checkbox options as well.
     2. If the above does not resolve the issue, open the System Preferences app, tap on Security & Privacy and tap Privacy. Scroll to Input Monitoring and enable that feature for Letterpress.

Bot Players
Letterpress recently introduced introduced Bot players. These little guys have varying styles but one thing in common: they play turns fast which really moves the game along. As with all players, Bot games are included within Statistics and Leaderboards. You can play Bad Words against Bots but they won't play them against you. Chat is not available... yet!

Chat
Chat is available within any match by tapping on your opponent's avatar. Chat bubbles indicate unread chat messages. Chat may be muted (demo here) within any match from the chat screen or all chat may be blocked (demo here) from within More > Manage Account > Block All Chat. (chat is not available on macOS at this time)

Statistics and Leaderboards
Tap Stats on your home screen to see your Match statistics, access Leaderboards and view Top Words played. Tap on Leaderboards to see where you rank across a variety of statistics.

Opponent Statistics and Preferences
Within any match, tap on the Menu button (upper right corner) and then tap Player Profile to see your head-to-head statistics against any player as well as player preferences.

Rule: Complete Game
Any match with 2 or more turns completed will be eligible for official tracking in Statistics and Leaderboards.

Rule: 5-Day Turn Limit
Any turn not completed within 5 days will be passed back to the other player who will have the option to immediately claim victory or pass the turn back to continue the match. If 2 or more turns have been completed, a Claim Victory win will be scored 25-0.

New Board
On the first move of any match, you can change the board by tapping on the Menu button (upper right corner) and then tap New Board.

Premium Upgrade
Tap on More then Unlock Premium version to upgrade to the ads-free experience. To restore a prior upgrade, tap More, Unlock Premium Version and tap the “Restore” button. Even if you try to buy it a second time, you'll only be charged once.

Photo Profile (Your Avatar)
Tap on More , Manage Account, and then Your Avatar to customize your avatar.

Word Validator
The submit button changes color to indicate whether a word can be played. If a word cannot be played, just tap it to see why. See a demo here.

Save a Word
Tap and hold the CLEAR button to save a word and go back to the Home screen. See a demo here.

Favorites
Any opponent can be added to your list of Favorites by tapping the game menu within any match and selecting Add to Favorites. You can also search for a player (start on the Home screen then tap New > Favorite Players > Add a Favorite). Type the name of any player then tap Add to Favorites when the button is no longer grey. Favorites can be direct played from the New screen and you can set Profile preferences for each Favorite.

Tell a Friend
The Tell a Friend feature, available within More, lets you send your friends a link to download Letterpress plus a link to add you as a Favorite and start a match. See a demo here.

Grouping
Matches are now grouped by status on the Home screen with a count by group. If you don't like the groups just turn off Groupingfeature within More.

Filter for Bad Words
Players may now opt-in/opt-out to play bad words (set to opt-out by default). Both players must allow bad words to enable play. Bad words are never available for play on the first move of an Auto-Match game (because we won't know if the other player allows bad words until the match is made).

Error Messages
These are typically a network connectivity issue. Try again when you are in better coverage. Older versions of Letterpress may have Game Center issues which can be addressed with the RENEWAL procedures described here.

Blocking Another Player
Tired of invites from another player who can't seem to get the message that you don't want to play? Simply block the player as follows:

From the menu within any match, tap on Player Profile.
Tap on the circle next to Block Player Invitations.